At Spesh Creatives, we value customer satisfaction and strive to provide high-quality products and services. We understand that there may be situations where a refund is necessary. This refund policy outlines the conditions under which refunds will be issued. Please read this policy carefully before making a purchase.
Product Eligibility for Refunds
Digital Products :
We offer various digital products, including software, templates, and online courses. Refunds for digital products will be considered under the following
If you encounter significant technical problems that prevent you from accessing or using the digital product as intended, despite reasonable efforts to resolve the issue with our customer support.
If the product description or representation provided on our website is significantly inaccurate or misleading.
Refund Request Process:
- To request a refund, please contact our customer support team within the applicable timeframe mentioned above. You can reach us through the contact information provided on our website or via the designated communication channel for the specific product or service.
- When submitting a refund request, please include relevant details such as your order number, the name of the product or service, and a clear explanation of the reason for your request.
- We may require additional information or documentation to process your refund request effectively. Please cooperate with our customer support team and provide any requested information promptly.
Refund Approval and Processing:
- Once your refund request is received, we will review it to determine its eligibility based on the conditions outlined in this policy.
- If your refund request is approved, we will initiate the refund process within a reasonable timeframe. The method of refund may vary depending on the original payment method used for the purchase.
- Refunds for digital products may be provided by reversing the payment transaction or granting store credits for future purchases, at our discretion.
- Refunds for physical products may include the reimbursement of the product’s purchase price and, if applicable, any shipping fees paid.
Non-Refundable Items and Services:
Certain items and services are non-refundable. These may include but are not limited to:
- Services that have been fully rendered, such as consulting sessions or personalized work completed on your behalf.
- Downloaded digital products or services, where you have received access to the complete product or service.
If you are unsatisfied with our refund decision or encounter any issues related to the refund process, please contact our customer support team to address your concerns. We are committed to resolving any disputes in a fair and satisfactory manner.
Spesh Creatives reserves the right to modify or update this refund policy at any time. Any changes to the policy will be posted on our website, and the revised version will be effective immediately upon posting.
Please note that this refund policy applies to purchases made directly from Spesh Creatives. If you made a purchase through a third-party retailer or distributor, their refund policies and procedures may apply instead.